Ventana Ryhall privacy policy

This policy explains how Ventana Windows and Doors ("we", "us"), run by Harvey Sanders, 18 Highlands, Ryhall, Stamford PE9 4HN, uses your personal information. We are the data controller for information you give us.

What we collect

When you contact us or use the quote form, we collect your name, phone number, email address, postcode, property address (for surveys and installation) and details of the work you want. We may also keep records of quotes, orders and payments.

How we use it

• To respond to your enquiry and arrange a survey
• To prepare quotes, place orders and carry out installation
• To issue guarantee documentation and register work where required (for example with the Competent Person Scheme)
• To meet legal, tax and accounting obligations

Our lawful bases are taking steps at your request before entering a contract, performing a contract, legal obligation, and our legitimate interest in running the business.

Who we share it with

Information may be shared where needed to manage enquiries, deliver your work and meet legal obligations: manufacturers and suppliers, guarantee providers, the Competent Person Scheme body, and service providers who help us run our website and manage enquiries.

How long we keep it

Enquiry details are kept only as long as needed to deal with your request. Customer records are kept for as long as needed for guarantees and legal requirements.

Your rights

You can ask to see, correct or delete your information, object to or restrict how we use it, or ask for a copy. Contact us at harvey@ventanauk.com or 07885 410809. You can also complain to the Information Commissioner's Office (ico.org.uk).

Cookies

Your cookie choice is stored in your browser. Optional reviews and chat load only with consent. The enquiry form and Google Maps load independently of this choice; their providers may receive your IP address and browser information and use their own cookies. See our cookie policy for details and controls.

Changes

We may update this policy from time to time. See also our terms and conditions.